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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelli Orozco

Kelli Orozco

September 13, 2026

5  out of  5
rating by Kelli Orozco
"Great people who know their business. If you need a great insurance company go see Grayson Medford and his team, they are fantastic!!"
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Judith W

September 11, 2026

5  out of  5
rating by Judith W
"I needed my proof of insurance , and I got it in less than five minutes and they emailed it directly to the courthouse for me so I could get my tag"
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George Prewett

September 8, 2026

5  out of  5
rating by George Prewett
"I am pleased to recommend Grayson and Mechelle. I had another wreck to deal with just now. They helped me navigate through the snags this morning. I never seem to be a "problem." Rather they want to see me through the difficulties of making a claim. So satisfied.
George Prewett,
Trussville"
We responded:
"Thank you for the kind words and recommendation, George! We appreciate the opportunity to serve our customers and are happy to hear that you've had a good experience with our office. Don't hesitate to reach out for any of your insurance needs! "
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Lera Seals

September 2, 2026

5  out of  5
rating by Lera Seals
"Mr. Medford and staff are knowledgeable, friendly, helpful and kind. I highly recommended Mr. Medford and staff to everyone."
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Deborah Alexander

September 1, 2026

5  out of  5
rating by Deborah Alexander
"Terrific service and very knowledgeable and helpful!"
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Kala Lee

August 27, 2026

5  out of  5
rating by Kala Lee
"I have been with this agency since about 2021 and Jonathan has been my agent the entire time and I could not be happier with having him as my agent. He has always tried to help me save the most $ and answers my millions of questions."
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michele renee meadows

August 20, 2026

5  out of  5
rating by michele renee meadows
"Love the staff great customer service 10 out of 10 for a recommendation!"
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Diantha Powell

August 19, 2026

5  out of  5
rating by Diantha Powell
"We appreciate your professionalism and detailed answers for all questions we had. And it was a pleasure doing business with you."
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Bethany Price

August 19, 2026

5  out of  5
rating by Bethany Price
"I love State Farm! They are an exceptional company that really cares.. my agent
Mechelle McCluskey has gone over and beyond her job description to show how much she really cares about me. That kind of customer service you can’t teach.. that’s a heart quality!"
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Desiree Patton

August 17, 2026

5  out of  5
rating by Desiree Patton
"Very quick and helpful getting a new quote for an RV"
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Cheryl Mize

August 13, 2026

5  out of  5
rating by Cheryl Mize
"Very nice lady. Bought a new auto."
We responded:
"Hey Cheryl, we're so glad to hear that you had a good experience with Brittany! We're very fortunate to have her on our team here and appreciate the kind words. Please let us know if there's anything else we can do for you! "
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TRINDA HOYETT

July 28, 2026

5  out of  5
rating by TRINDA HOYETT
"Wonderful and punctual customer service!!!!"
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Judy Rowell

July 20, 2026

5  out of  5
rating by Judy Rowell
"Great guy. Stays on top of things"
We responded:
"Thanks, Judy! Providing exceptional service for our State Farm customers is always one of our main goals. Happy to have been able to help!"
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Kaitlin Nobles

July 13, 2026

5  out of  5
rating by Kaitlin Nobles
"Very kind and responsive, especially during urgent and stressful claims. Mechelle especially is lovely to work with."
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Stacy Sanders

June 24, 2026

5  out of  5
rating by Stacy Sanders
"Always helpful in getting all the information I need. In an accident they helped us file a claim with no problem. Great Place!"
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Kelsey Phillips

June 23, 2026

5  out of  5
rating by Kelsey Phillips
"Grayson and his staff are extremely helpful and so easy to work with! I would recommend them to anyone."
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Jeff Johnson

June 17, 2026

5  out of  5
rating by Jeff Johnson
"I have been with this State Farm agency for years, and have never had a better experience with any other agencies. I have had other agency from all over the country, but these are the best."
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Steve Barber

June 10, 2026

5  out of  5
rating by Steve Barber
"easy to deal with"
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Blair

June 9, 2026

5  out of  5
rating by Blair
"Kitty is my agent and she is absolutely amazing! Professional, knowledgeable and FAST! When I needed insurance on a new car, she made it seamless. I never knew it could be THIS EASY! She’s friendly and took time to ensure I understood everything. I called about adding 2 more policies today and it’s like talking to family!"
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Elizabeth Jordan

June 8, 2026

5  out of  5
rating by Elizabeth Jordan
"Kitty is seriously the best. She is so patient with me and helps me when my life gets a bit crazy. Never go away!!!"
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Tammy F.

June 8, 2026

5  out of  5
rating by Tammy F.
"Katherine (Kitty) is one of the most patient people I know. Every time I call the office, the service is absolutely awesome. She consistently goes above and beyond to help, and it really makes a difference!"
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Desirae Yost

June 8, 2026

5  out of  5
rating by Desirae Yost
"Kitty is great!"
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Lynn

June 6, 2026

5  out of  5
rating by Lynn
"Tatum Walton was awesome ! She got me the coverage I need"
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Taylor Higdon

June 5, 2026

5  out of  5
rating by Taylor Higdon
"Tatum was amazing to work with! She found me a great insurance quote and made the entire process easy and stress-free. She was friendly, professional, and took the time to answer all of my questions thoroughly. Her knowledge and excellent customer service made me feel confident in my decision. I highly recommend Tatum to anyone looking for insurance assistance!"
We responded:
"Taylor, thank you for the kind review! We're happy to hear that you had a good experience with Tatum, and don't hesitate to reach out if there's anything we can do for you in the future! -Grayson"
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Tommy Fant

June 5, 2026

5  out of  5
rating by Tommy Fant
"Tatum was very knowledgeable and had a very nice personality. She is definitely a great person for your team."
We responded:
"Thank you for the 5-star review! We appreciate your feedback! -Grayson"